Shipping Policy for A Chosen Generation Last Updated: April 29, 2025
- At A Chosen Generation (http://achosengeneration.info/), we strive to deliver your book orders promptly and securely. This Shipping Policy outlines our shipping methods, costs, and delivery expectations to ensure a smooth experience.
- Shipping Methods We ship all orders within the United States using USPS services:
- USPS Media Mail: Cost-effective option for books, typically $4–$8 per order, depending on weight.
- USPS Priority Mail: Faster delivery, typically $8–$15 per order, depending on weight and destination. Shipping costs are calculated at checkout based on the order weight and selected method.
2. Delivery Times
- USPS Media Mail: Estimated delivery in 5–10 business days after processing.
- USPS Priority Mail: Estimated delivery in 2–3 business days after processing. Processing time is 1–3 business days from order confirmation. Delivery times are estimates and may vary due to USPS delays, holidays, or unforeseen circumstances.
3. Shipping Destinations We currently ship only to addresses within the United States. Contact us at Info@achosengeneration.org if you have questions about international shipping.
4. Order Tracking Once your order ships, you will receive a confirmation email with a USPS tracking number (if available). You can track your package on the USPS website (https://www.usps.com/).
5. Shipping Costs Shipping costs are displayed at checkout before you complete your purchase. We do not charge handling fees, and all costs are based on USPS rates.
6. Lost or Damaged Shipments If your order is lost or arrives damaged, please contact us at Info@achosengeneration.org within 14 days of the estimated delivery date. We will work with USPS to resolve the issue and may offer a replacement or refund, per our Return Policy.
7. Contact Us For shipping-related questions, email us at Info@achosengeneration.org. We respond within 1–2 business days
Return Policy for A Chosen Generation Last Updated: April 29, 2025
- Eligible Returns We accept returns only for the following reasons:
- Damaged: The book arrives physically damaged (e.g., torn pages, broken binding).
- Defective: The book has printing errors or manufacturing defects.
- Incorrect Item: You received a different book than what you ordered. We do not accept returns for reasons such as change of mind, incorrect selection, or buyer’s remorse to ensure fairness and efficiency.
2. Return Window You must contact us within 14 days of receiving your order to initiate a return. Items must be postmarked for return within 21 days of delivery.
3. Return Conditions To be eligible for a return, the book must be:
- Unused and in the same condition as received.
- In its original packaging, including any protective wrapping.
- Accompanied by proof of purchase (e.g., order confirmation email or receipt). We reserve the right to reject returns that do not meet these conditions.
4. Return Process To request a return:
- Email Info@achosengeneration.org with your order number, reason for return, and photos (if applicable, e.g., for damaged items).
- We will respond within 1–2 business days with approval and return instructions, including a return shipping address.
- You are responsible for return shipping costs unless the item was damaged, defective, or incorrect, in which case we will provide a prepaid shipping label.
5. Refunds or Replacements Once we receive and inspect the returned item:
- For damaged, defective, or incorrect items, we may offer a replacement book (if available) or store credit for the purchase amount.
- If a replacement or store credit is not feasible, we will issue a refund to your original payment method within 7 business days. Refunds do not include original shipping costs, except for damaged, defective, or incorrect items. You will be notified via email once the refund is processed.
6. Non-Returnable Items The following are not eligible for return:
- Books that have been used, marked, or damaged by the customer.
- Digital products (e.g., eBooks or downloadable content).
- Special order or custom items.
7. Contact Us For return-related questions, email us at Info@achosengeneration.org. We respond within 1–2 business days.
Thank you for shopping with A Chosen Generation. We appreciate your understanding of our policies to keep our operations sustainable.
